Returns & Exchanges
At FULL OF WEALTH, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we offer a clear and simple returns and exchanges policy to ensure a smooth shopping experience.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be in unused, unaltered condition.
The item must be in its original packaging, including any tags, boxes, or certificates.
Returns must be initiated within 14 days of receiving your order.
Please note:
Custom and personalized items, such as engraved necklaces, are not eligible for return unless they are defective or damaged upon arrival.
We reserve the right to refuse returns that do not meet these conditions.
2. Exchange Policy
We accept exchanges for items that are:
Unused, with no signs of wear.
In original packaging.
Requested within 14 days of receiving the product.
If you wish to exchange an item for a different size, color, or style, please contact us to check the availability of the item.
3. How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps:
Contact our customer service team within 14 days of receiving your order at wealth@fullofwealth.site. Please provide the following details:
Your order number
Item(s) you wish to return or exchange
Reason for return or exchange
Once we’ve received your request, we’ll provide instructions on how to return the item. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Return Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
4. Non-Returnable Items
Personalized or engraved items (e.g., custom engravings or personalized jewelry).
Sale items: Items purchased during a sale or with a discount may not be eligible for returns or exchanges, unless specified.
Gift cards are non-returnable.
5. Refunds
Once your return is received and inspected, we will notify you by email about the status of your refund. If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
Shipping Costs:
Shipping charges are non-refundable.
If you received free shipping on your order, the actual shipping cost will be deducted from your refund if you return the item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will offer you a replacement, repair, or refund based on the condition of the item. Please provide photographic evidence of the damage or defect in your request to expedite the process.
7. Return Shipping Costs
Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
Exchanges: If you are exchanging an item, we will ship the replacement to you at no additional cost if the exchange is due to a fault or our error (e.g., wrong size, damaged goods).
For exchanges for other reasons (e.g., change of mind), you will be responsible for the return shipping fee.
8. International Returns
If you are returning an item from outside the UK, please ensure the return package is properly marked as a “Return” to avoid any customs fees. You will be responsible for any customs duties or import taxes associated with returns.
9. Contact Us
If you have any questions or concerns about our Returns & Exchanges policy or need assistance with your return or exchange, please don’t hesitate to get in touch with us:
Email: wealth@fullofwealth.site
Phone: +44 7962 559510
Live Chat: Use the live chat feature on our website for immediate support.
Important Notes:
Please ensure your items meet the return eligibility requirements before sending them back.
We are not responsible for returns that are lost or damaged during return shipping, so please consider using a trackable shipping service.
Thank you for shopping with FULL OF WEALTH! We strive to ensure you’re completely satisfied with your purchase, and we’re happy to assist with any concerns you may have.